READY FOR TREATMENT?

We’ve taken many steps to ensure you can return to receiving treatment in an environment that is safe, secure, and hygienic.  We appreciate your time and consideration in following our new protocols when receiving treatment in our clinic.

Here’s a step-by-step breakdown of what to expect:

PRE-SCREENING

You’ll be emailed a COVID 19 screening questionnaire to complete 2 hours before your appointment. You’ll be cleared to begin your treatment once this screening form is completed. If you’re feeling symptomatic, change your appointment to a virtual visit that day and we’ll re-book your in person appointment for another day.

WHEN YOU ARRIVE REMAIN IN YOUR CAR, OUTSIDE, OR IN THE BUILDING LOBBY

To eliminate a crowded waiting room, we ask that you remain in your car, outside the clinic, or in the building main lobby until the time of your appointment.

CHECK IN ONLINE

When you arrive, use our online check in system to let the front desk know you’re there.  You’ll find the link in your appointment reminder email or you can go to: http://physioplushealth.janeapp.com/checkin  If you have trouble checking in only please call the front desk to let them know you’ve arrived.

ONLY BRING THE ESSENTIALS

To avoid spread of infection please limit the personal items you bring into the clinic. Leave non-essential  bags, jackets, food, etc at home or in your car.

WEAR A MASK

To minimize the risk for everyone in the clinic, all staff and patients are required to wear a face mask. Please put your mask on before entering the clinic and keep it on at all times. Don’t worry…if you don’t have a mask you can purchase one here.

WE’LL CALL YOU WHEN IT’S TIME TO COME IN

When your practitioner is ready for you, we’ll call you to let you know to come in.

WAIT FOR A GREETER WHEN YOU ENTER

When you enter the clinic, please wait just inside the door (to the right) for a greeter to check you in. You’ll see a sign showing you where to stand. We’ll take your temperature, confirm you’ve completed the screening and ensure you’re wearing your mask. Then you’ll be ready to start your treatment!

PHYSICAL DISTANCING

This is the best way to prevent spread of infection.  Please help us keep everyone safe by following physical distancing guidelines while in the clinic…stand at least 2 meters away from other patients and staff.

WASHROOMS

We kindly ask that you use your washroom before coming to your appointment. Our washrooms will be available for emergencies only.

COMPANIONS

In order to prevent crowding in the clinic and facilitate physical distancing, we’re asking patients to come to their appointments alone unless they require a caregiver or guardian (for children under 18).

CONTACTLESS PAYMENT

You can choose to pay by tapping or log in to your clinic account to securely store your credit card information. We’ll email you the receipt.

EXIT THROUGH THE HALLWAY DOOR

To facilitate physical distancing, please use the clinic’s hallway door to leave the clinic.

Thank you from all of us at PhysioPlus Health Group! 🙂