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FAQs

During your first visit we will take a detailed health history, discuss the nature of your injury/problem, and perform a thorough physical examination.  We will summarize our findings and explain how to best treat your problem.  With your input, we will develop a treatment plan that will outline number and frequency of treatments, how many weeks you will need treatment, information about your problem, what you can do to help, and short-term/long-term goals.

Please wear loose fitting, comfortable clothing that will allow us to examine your areas of concern (e.g., tank top for shoulder problem, shorts for knee problem)

Please bring any medical test results that are relevant to your current area of concern (x-ray, ultrasound, MRI) as well as any doctors' referrals.

This will depend on a number of factors such as your diagnosis, the severity of your problem, your past medical history, etc. On your first visit, we will be able to give you details about the number and frequency of your visits. We will closely monitor your progress and adjust your treatment plan as needed.

No, you don’t need a referral in order to receive treatment. However, some insurance companies require a doctor’s referral in order for your costs to be covered. Call your insurance provider to confirm details.

Most extended health insurance plans cover the cost of the services in our clinic. The extent of coverage varies greatly from one plan to another. Call your insurance company to confirm the details of your coverage. I f you are being treated for injuries sustained in a car accident, we may be able to bill the cost of treatment directly to your insurance company. Our office manager would be pleased to help you with any questions you may have.

All of our therapists are registered with their respective regulating bodies in order to practice in Ontario.

The College of Physiotherapists of Ontario regulates all of our physiotherapists http://www.collegept.org

The College of Massage Therapists of Ontario regulates all of our RMTs http://www.cmto.com/

The College of Chiropractors of Ontario regulates all of our chiropractors.  http://www.cco.on.ca

 

Additionally, we require that all of our therapists stay up to date with professional development courses and activities.  We provide an open and supportive environment to allow our therapists to continually improve their skills and stay up to date with research and the latest, most effect treatment approaches.

Here are some points to consider when choosing your clinic:

Does the clinic prioritize one-on-one time with the physiotherapist?

This is a good question to ask a clinic because many clinics book 4 – 6 patients per hour, double book patients, and use electrotherapy machines and physiotherapy assistants to provide a large part of the treatment.  Look for a clinic where all the treatment is provided by a physiotherapist and where the physiotherapist sees only 2 patients per hour (ie.  30 minutes of one-on-one time with each patient). This helps ensure you will receive higher quality and more effective treatment.

Does the clinic focus on providing hands-on treatment (manual therapy)?

Look for a physiotherapist with post-graduate training in manual therapy. Manual therapy is a specialized and advanced clinical skill that not all physiotherapists have acquired or have integrated into their practice.  It is a crucial part of an effective treatment plan because it helps treat the root of the problem.  To develop manual therapy skills, the physiotherapist must complete a number of rigorous post-graduate courses and exams over several years.

Is the therapist taking continuing education courses to further their knowledge and skills?

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